Privacy Policy

Our Commitment to Your Privacy

RoadRunner Babylon Towing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or visit our website.

We only collect information that is necessary to provide you with quality towing and roadside assistance services. We will never sell your personal information to third parties.

Information We Collect

When you contact us for service, we collect information needed to help you. This typically includes:

• Your name and phone number
• Your current location or pickup address
• Your destination or drop-off address
• Vehicle information (make, model, year, color, license plate)
• Payment information for processing service fees
• Email address if you choose to provide it

When you visit our website, we may automatically collect certain technical information such as your IP address, browser type, and pages you visit. This helps us improve our website and understand how people use it.

How We Use Your Information

We use the information you provide to deliver the towing or roadside assistance service you requested. This includes:

• Dispatching a tow truck to your location
• Communicating with you about your service
• Processing your payment
• Keeping records of services provided
• Following up to ensure you were satisfied with our service
• Sending you important updates about your service request

We may also use your information to improve our services, train our staff, and ensure quality control.

How We Protect Your Information

We take the security of your personal information seriously. We use industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse.

Payment information is processed through secure payment systems and is not stored on our servers. We use encryption to protect sensitive data transmitted through our website.

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but we do our best to safeguard your data.

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in these limited circumstances:

• With service providers who help us operate our business (payment processors, insurance companies)
• When required by law or to comply with legal processes
• To protect the rights, property, or safety of RoadRunner Babylon Towing, our customers, or others
• With your consent for specific purposes

Any third parties we work with are required to keep your information confidential and use it only for the purposes we specify.

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Your Rights and Choices

You have the right to access, update, or delete your personal information. If you would like to review what information we have about you or request changes, please contact us.

You can opt out of receiving promotional communications from us at any time. However, we may still need to send you important service-related messages.

We retain your information for as long as necessary to provide services and comply with legal obligations. Service records are typically kept for several years for business and legal purposes.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new "Last updated" date.

We encourage you to review this policy periodically. Your continued use of our services after any changes means you accept the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out to us: